Frequently Asked Questions (FAQ's)

How can we help?

In this section, we answer the questions most frequently asked by our customers. The FAQ's are grouped into the sections listed on the bottom as well as the most recently updated questions.

Most Asked Questions

•	Why is my receiver not showing Dolby Tru HD, Dolby Plus, DTS-Master, and DTS-HD when the disc is showing that it supports those formats?
•	Is it normal for your unit to become fairly hot?
•	When I connect my cable/satellite box via component through the receiver and use HDMI from the receiver to my TV it displays 720p when the broadcast is 1080i. Why is that happening?
•	What is the best video connection that I can use for my TV monitor?
•	How do I connect my Satellite receiver to my A/V receiver?

Recent Questions

•	What does HDMI Pass Thru mean?
•	What is PROTECT Mode?
•	I am unable to play some movies on my blu-ray player. What can I do?
•	What does HDMI Pass Thru mean?
•	What is Shop Onkyo?

FAQ Categories

•	Cassette Players
•	CD Players
•	DVD Players
•	General Information
•	Multimedia
•	Net-Tune
•	Receivers
•	Remote Control
•	ShopOnkyo
•	Speakers
•	Home Theater Systems
•	Warranty
•	XM Radio

Contact Information
Who can I contact with questions about my Onkyo product?

You may use our feedback form to send us your questions or comments or contact our Corporate Headquarters at:

Onkyo USA Corporation
18 Park Way
Upper Saddle River, New Jersey 07458

For Dealer, Service, Order and all other Business Inquiries:
Tel: 201-785-2600
Fax: 201-785-2650
Hours:
M-F 9am-5pm ET

For Product Support Team Only:
1-800-229-1687
Hours:
M-F 9am-8pm | Sat-Sun 10am-4pm ET